Shipping & Tax Information

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Domestic Shipping

Free shipping is available for domestic orders over $50 only. PO Boxes and APO/FPO addresses will be delivered via USPS, all other packages will be shipped by USPS or UPS Ground. Please allow 2-3 additional business days for deliveries in Hawaii and Alaska.

Modular Robotics also offers United States Postal Service (USPS) or UPS shipping for orders. If you’ll be shipping to a PO box, please keep in mind that UPS will not deliver to these locations and you must select the USPS option. Packages unable to be delivered by UPS will be returned to us and re-shipped USPS at the recipient’s expense. We will ship your order as quickly as possible.

Due to normal variations in order volume, this may be up to 3 business days. Once your order has shipped, you’ll receive a Shipping Confirmation email with tracking information. We do not accept C.O.D. orders, and we are not responsible for lost or stolen packages. We will file claims for packages that are insured.

International Shipping

In general, DHL Worldwide shipping options are faster and more reliable than USPS. Please select a DHL option if you require a guarantee that your package will arrive by a specific date. USPS Priority Mail International is cost saving but can take anywhere from 6 days to 2 months (seriously!) depending on your country’s mail service and how remote your location is. For more information about the estimated shipping times for each service, please follow the links below, or send an email to info@modrobotics.com with your city, country and postal code.

Any duties and taxes for international shipments are the responsibility of the customer. Modular Robotics is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the recipient.

Sales Tax

Sales tax is charged on all orders shipped to Colorado, New York, and Minnesota, USA. If you’re in one of these states but have tax-exempt status, please first register as a customer. Then, email a copy of your exemption certificate to info@modrobotics.com. We’ll apply the exemption to your account and reply to your email to let you know. At that point, you will be able to place your order as normal, and tax won’t be added at checkout.

Shipping Issues

Customers are responsible for all addresses and contact information entered while ordering. Please contact us as soon as possible if you believe you’ve made an error. If a package requires reshipping or rerouting, the customer is responsible for any incurred charges. Additional incurred charges must be paid in full before a second delivery attempt is made.

If any item arrives damaged due to shipping, immediately snap some photos of the damage to the box and contents and contact the carrier. Keep all shipping cartons and email Modular Robotics as soon as possible at support@modrobotics.com.

Shipping and Handling Charges

Shipping and handling charges are nonrefundable. We are not responsible for shipping charges on merchandise being returned to us for warranty replacement or refund.

Failure to Pay International Duties and Taxes

All duties and fees incurred after your shipment leaves our factory are the responsibility of the recipient. If your package is returned to Modular Robotics due to failure to pay customs duties or VAT fees, you will be refunded the total remaining after deducting the original shipping cost, any customs fees paid to release the package, and return shipping costs. For any questions pertaining to Duties and Taxes, please contact us at support@modrobotics.com.